Frequently Asked Questions

Everything you need to know about your festive fashion favorites.

When will my festive outfit arrive?

We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for last-minute holiday emergencies.

What is your return policy for holiday items?

We offer a 30-day return window. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.

How do I know which size to order?

Each product page features a detailed size guide. Our festive sweaters generally have a standard unisex fit, but we recommend sizing up if you prefer a more relaxed, oversized look.

Are your sweaters machine washable?

Yes, most of our apparel is machine washable. We recommend a cold wash cycle and hanging to dry to ensure the colors stay vibrant and the fabric stays soft for many seasons to come.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Do you offer international shipping?

Absolutely! We ship our festive gear worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.